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Job Description:

• Lead large IT projects and Manage information technology and computer systems.

• Develop the overall digital transformation strategy and specific plan(s) for the full lifecycle of technical implementation and new technology initiatives using the company's exclusive methodology and tools.

• Develop and implement IT policy and best practice guides for the organization.

• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.

• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.

• Remain up to date with advances in technology and industry best practices.

• Conduct regular system audits.

• Ensure security of data, network access and backup systems.

• Act in alignment with user needs and system functionality to contribute to organizational policy.

• Identify problematic areas and implement strategic solutions in time.

• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.

Job Requirements:

• Bachelor’s degree in information technology, computer science, software engineering, or a related field is a Must.

• At least 3 years of experience as an IT Manager (Call Center Industry is a MUST!)

• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.

• Expertise in data center management and data governance.

• Hands-on experience with computer networks, network administration and network installation.

• Experience in leading and managing large IT projects and rolling out IT infrastructures across various technologies.

• Strong critical thinking and decision-making skills.

• Excellent project management skills and strong ability to prioritize.

• Firm grasp on IT infrastructure and operations best practices.

• Management and leadership skills.

• Excellent analytical and problem-solving skills.