• Role Summary:

​The Solutions Delivery Manager will oversee the delivery of IT solutions by managing multiple streams, including project management, business analysis, software development, and quality assurance & testing. You will be essential in anticipating Business Unit demands early in the project lifecycle to ensure appropriate IT support.

• Primary Responsibilities:

​-Program & Project Delivery:

​Successfully execute approved programs and sub-projects to agreed time, scope, budget, and quality.

​Oversee and manage the change process through formal change management and stakeholder/customer relationship management.

​Lead the efficient and effective implementation of approved processes, methodologies, and deliverables to ensure quality program standards are met.

​Ensure adequate technical documentation is maintained and support production systems to ensure business continuity.

​-Strategy & Team Leadership:

​Responsible for the management, career planning, and development of the solution delivery team as per team KPIs and delivery targets.

​Take part in developing multi-year product roadmaps with customers and strategy & architecture teams.

​Build and maintain the strategic roadmap for IT and build integrated solutions to deliver on it.

​Manage program/project work, recruitment, and resources to enable successful and timely completion of the project.

​Coach and mentor team members in program management delivery fundamentals.

• Job Requirements:

​Experience: Overall experience of 8–9 years with a minimum of 3 years as a team/project lead and 3 years of Senior System Developer experience is a must.

​Education: University degree in Computer Science / Software Engineering or related experience as a Senior Technical Team Lead or Lead Software Developer. Certifications in relevant skills and/or programming languages are a plus.

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• Technical Expertise:

​Prior experience in the healthcare sector will be an added advantage.

​Master of program/project management methodology, tools, and templates (including planning, schedule development, scope, and cost management).

​IT background with experience across the systems development life cycle, including all program/project phases (plan, initiate, elaborate, design, build, test, implement).

​Possess advanced task and resource management skills.

• Key Performance Indicators (KPIs):

  
  

​Success in this role will be measured by:

​-Delivering on product development roadmaps to support company growth and client success (40%).

​-Managing cost and quality of delivery (30%).

​-Talent acquisition, retention, and skills development (30%).